We understand that the manner in which we serve our customers is equally as important as the services we provide.
By conducting business with integrity, responsibility and concern for the environment, we provide maximum value to our customers, create a safe workplace for our employees, and set a strong ethical example for others in our industry.
By putting this philosphy into practice each day, we make it possible for the Joseph Freedman Co. to prosper as an innovator in metals recycling and an active participant in the well-being of our community.
In an effort to create transparency and trust, we have adopted multiple protocols to share all information and particulars on material received from our customers. All of our scales are certified and have external LED readouts to show our customers their weights upon arrival. Each scale is calibrated quarterly and sealed annually.
We have two employees dedicated to ensuring accurate reporting and pricing of all materials received and who interface between operations and marketing to ensure accuracy and clear communication.
Our protocols require any contaminated streams to be segregated into a contaminated material holding area to enable customers to review and examine themselves. If there are any weight or quality discrepencies, customers are notified within 24 hrs. of the problem being identified, photographs and particulars are shared and reviewed so that the contributing factors can be addressed and prevented from recurring.